Customer Services Supervisor (Mandarin Speaking) job opportunity at Minor International.

Home Jobs In Thailand Tag: Job Customer Services Supervisor (Mandarin Speaking) position at Minor International


Date2026-04-30T02:55:50.191Z bot
Minor International Customer Services Supervisor (Mandarin Speaking)
Experience: General
Pattern: Full-time
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loacation Phuket, Phuket, Thailand
loacation Phuket, Phuket....Thailand
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Job DescriptionThe success of AVC rests upon the quality and integrity of our brand.  The role of the Customer Services Supervisor is to handle key issues around customer relations and, summarized as follows:Customer Relations:  ensure complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues involving regulatory agencies such as Consumer Protection Board, issues involving arbitration, local courts and other sensitive issues as deemed appropriate by AVC functional heads. The Customer Services Manager will execute both reactive and proactive strategies in conjunction with the Marketing, Preview Centres and Club Services departments to address Guests and Club Points Owners’ complaints.Resolutions: As directed by Senior Customer Services Manager& Assistant Customer Services Manager, you will assist in the review of: (1) marketing materials, including contest entry slips, direct mail pieces, Owner Referral material, and the administration of submissions to various jurisdictions  as required; and (2) collateral used at Preview Centres, including Disclosure Statement, T-Sheet, Owner’s Acknowledgement, Wall Boards, etc.Key Responsibilities:Assist to manage the day-to-day operations of the Resolutions department.  This includes hiring, training, conducting performance reviews, review of consumer correspondence, interfacing with Legal, Preview Centres, Club Services, Regulators, Club Points Owners and other customers as necessary; and coordinating efforts across division lines as required. (50%)Represent AVC in arbitration, mediation and local court cases. Prepare accurate and comprehensive documentation supporting AVC’s position. (10%)Prepare comprehensive monthly reports focusing on key issues of concern. Identify repetitive issues and address with appropriate management personnel. (10%)Review preview centre and marketing materials directed to the consumer at large. Coordinate feedback with preview centres and marketing as necessary. (15%)Establish proactive relationships with regulatory agencies and public forums to ensure AVC is viewed in a positive light within the community. (5%)Special projects, as assigned. (10%)

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