Director of System Integration job opportunity at New York City Government Jobs.

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Date2026-04-09T11:02:10.672Z bot
New York City Government Jobs Director of System Integration
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loacation New York City, New York, United States
loacation New York City,..........United States
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Job DescriptionThe New York City Department of Youth and Community Development (DYCD) invests in a network ofcommunity-based organizations (CBOs) to alleviate the effects of poverty and to provide opportunitiesfor New Yorkers and communities to flourish. DYCD’s initiatives include COMPASS, the City’s comprehensive afterschool system, Beacon Community Centers, adult and youth literacy programs, youth employment programs, services for runaway and homeless youth, community safety programs, and community development programs.- DYCD also collaborates with other City agencies on a range of mayoral initiatives to improve City services and ensure greater opportunities for minority and immigrant youth and families.This role would be situated within the Bureau of Planning, Program Integration, and Evaluation (PPIE).PPIE was established to lead DYCD’s efforts to transform the agency from three co-locatedorganizations to one agency focused on providing an integrated network of neighborhood-based high quality services to New Yorkers.PPIE's mission is to drive growth, impact, and innovation to make DYCD, its programs, and CBOsmore effective. PPIE designs tools, builds processes and shapes policies to elevate theimplementation of best practices and data-informed decision-making both internally and externally.PPIE supports continuous improvement through providing capacity building and training to DYCD staffand providers; analyzing and elevating data and community voices; increasing funding for innovationand expansion; and developing centralized approaches and systems to support a unified vision forDYCD.PPIE's core functions have evolved over time into five robust centers of excellence:Office of Analytics, Performance Management, and ReportingOffice of Capacity Building and Professional DevelopmentOffice of Planning, Program Design and Grant DevelopmentOffice of EvaluationOffice of System IntegrationThis role would lead the Office of System Integration, which plays a central role in designing andupdating DYCD’s data system to improve data collection, measurement of key metrics, and userexperience in DYCD systems.Reporting to the Assistant Commissioner of PPIE, the Director of System Integration will assume thebelow responsibilities.System Design- Lead strategic planning for system design, including development of new functionality and programtypes and agency-wide system enhancements to better meet programmatic or user needs.- Coordinate planning for the future of system improvements through a coordinated vision betweenBureau of Information Technology (IT) and program teams for long-term improvement, innovation, andstreamlining of DYCD's data systems.- Work closely with IT to engage end users and internal stakeholders in human-centered designprocesses to develop system requirements and increase accessibility and ease of use for end users.- Facilitate change management for agency-wide, high-priority system initiatives, including managingcommunications around the system changes, building awareness, and coordinating testing andtraining for internal and external audiences.- Supervise system integration specialists, including oversight of requirements gathering and testingand project management of various related initiatives.- Develop and maintain a process for updating DYCD’s public-facing systems, applications/forms, andprotocols.- Act as a liaison between program units; evaluation, analytics, and program design teams; andagency leadership to ensure the system reflects program design changes as new requirements rollout, best practices for collecting and defining outcome measurements, and agency priorities for datacollection.- Support IT workflows to prioritize incoming projects and needed system enhancements to streamlinesystem development, align projects with agency-wide priorities, and review changes that impactreporting.- Oversee decision-making with DYCD program units for data system requirements.- Conduct stakeholder engagement, including focus groups, surveys, and user acceptance testing, toinform and test DYCD systems.- Facilitate processes to engage with community members and nonprofit providers to understand datacollection practices and needs and inform system development accordingly.- Convene interagency workgroups to inform system design and policies.- Design and facilitate presentations on system policies and training as needed.Training- Oversee training for internal and external users, with a particular focus on new providers and stafffrom the COMPASS expansion.- Coordinate with external contracted training vendor to strategically plan complementary trainings andassign trainings to efficiently utilize the agency’s resources.- Provide quality assurance for standard system trainings, including work scope submission, data entry,and monitoring, on DYCD Connect, DYCD’s system of record.- Decide on and provide guidance for new trainings on specialized DYCD Connect functionality asneeded to meet the needs of program units, including new functionality developed as part of theCOMPASS expansion.- Oversee the development and maintenance of user guides and other materials to support systemlearning.- Coordinate the integration of user concerns and issues with data systems into system improvements.- Create mechanisms for user feedback on data systems and on system trainings to continue toimprove system functionality and resource development. Management.- Set and track team priorities and goals and align to agency priorities.- Develop processes and templates for team deliverables as needed.- Actively maintain connections to all PPIE teams to understand the priorities and projects of theBureau, leverage Bureau expertise, and intentionally represent the Bureau across projects.- Sets clear goals and expectations for team members by defining roles, responsibilities, andperformance metrics during onboarding and ongoing performance reviews and adjust based on teamcapacity.Other tasks as assigned.CITY RESEARCH SCIENTIST - 21744

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