Customer Success Enablement Specialist job opportunity at Informa.

Home Jobs In Malaysia Tag: Job Customer Success Enablement Specialist position at Informa


Date2026-05-12T10:09:20.855Z bot
Informa Customer Success Enablement Specialist
Experience: General
Pattern: Full-time
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loacation Menara Skymind, No.37 Jalan Sultan Ahmad Shah, Georgetown, Penang, Malaysia
loacation Menara Skymind..........Malaysia
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Job DescriptionThis role is based in our Menara Skymind office.Role OverviewIn this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.Key responsibilities include:Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.Contribute to the overall success of client retention and renewal efforts.Assess and prioritize tasks based on due dates, difficulty, and required resources.Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.Track and communicate the status of activities using a workflow management tool.

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