Supervisor, Customer Service job opportunity at MasterBrand Cabinets LLC.

Home Jobs In United States Tag: Customer Service Supervisor, Customer Service position at MasterBrand Cabinets LLC


Date2026-05-07T13:20:41.953Z bot
MasterBrand Cabinets LLC Supervisor, Customer Service
Experience: General
Pattern: Full-time
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Customer Service

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degreeAssociate
loacation 111 MasterBrand Cabinets Drive, Indianapolis, INDIANA, United States
loacation 111 MasterBran..........United States
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Job DescriptionThis position is responsible for managing a Customer Service team who supports key customers and strategic business initiatives in the Retail Stock Business Unit. Accountabilities:Collaborate with cross functional teams to achieve at least a 90% clean order rate and performance that meets the stated lead time for Warranty Parts. Provide direct supervision for team members; develop each associate’s skills according to goals and knowledge level.Hire and train new employees on new products, product changes, procedural changes, skills and techniques.Conduct employee performance reviews, provide regular and timely assessment and coaching, and implement corrective action when necessary.Develop action-planning strategies outlining upcoming steps for improvements.Monitor workload management and team metric goals, effectively report findings and manage team performance.Assist Customer Service in resolution of situations regarding customer’s orders or deliveries, answer product questions, and manage plant/manufacturing issues.Secure new account information from the Sales Leaders, analyze the information, develop customer specific procedures and ensure the team executes according to customer requirements.Maintain and update internal documentation.Advance team relationships with all MBCI functions.Work with IT to resolve and improve recognized system faults and needed enhancements.Recognize and implement process improvements to enhance Customer Services operations.On a daily basis, analyze, interpret and respond to report data relative to business needs and make timely operational decisions.Oversee root cause analysis and appropriate interventions or corrective action to prevent recurring customer concerns.Assume responsibilities to oversee special projects as assigned.Self-development/continuous education – Work with Manager to develop a training plan to advance interpersonal/management skills.Act as backup to Manager – Customer Services as directed.

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