Customer Service Representative job opportunity at MasterBrand Cabinets LLC.

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Date2026-04-28T18:40:41.248Z bot
MasterBrand Cabinets LLC Customer Service Representative
Experience: General
Pattern: Full-time
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loacation 4747 Crestwood Drive, Waterloo, Iowa, United States
loacation 4747 Crestwood..........United States
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Job DescriptionThe Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a premium experience while interacting with both internal and external customers. Responsibilities include but are not limited to processing orders and answering customer calls. The CSR is the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting.Organizational Relationship This role reports directly to the Customer Service Supervisor.This will be a hybrid position that will work four days at the Waterloo, IA plant and one day remote.Accountabilities Serves as key interface to MasterBrand customers in responding to customer inquiries including but not limited to: order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programsEffectively communicates with customers, team, sales, and managementAssesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the futureResponds to consumer and customer inquiries with due diligenceResponds promptly to customer requests and investigate/research requests for no charge replacement itemsInteracts appropriately with all MasterBrand departments to resolve issuesShows proficiency and high level of expertise with all business systems as they pertain to the organizationMaintains knowledge of new products and product changesMaintains customer account information process and procedure documentationPerform other duties as assigned at management’s discretion

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