Assistant Operations Manager, Madison's job opportunity at Relais & Châteaux.

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Date2026-05-04T15:41:57.322Z bot
Relais & Châteaux Assistant Operations Manager, Madison's
Experience: General
Pattern: Full-time
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Madison's

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loacation 137 South 4th Street, Highlands, North Carolina, United States
loacation 137 South 4th ..........United States
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Job DescriptionThe Assistant Operations Manager oversees all aspects of Food & Beverage operations across all  outlets and services. This includes the set-up and execution of each meal period, overall service  standards, and the continued development and innovation of the department while maintaining a  strong focus on detail, quality, and guest experience.This role serves as the direct support to the Restaurant Operations Manager and acts as second-in-command, assuming full operational responsibility in their absence. The Assistant Operations Manager is responsible for driving financial performance, maintaining operational consistency across all venues, and leading the management and service teams to achieve departmental goals. The Assistant Operations Manager reports directly to the Restaurant Operations Manager. ResponsibilitiesAchievement of budgeted food sales, beverage sales, and labor costs while actively driving revenue & profitability across all outletsSupport and execution of financial planning, forecasting, and analysis, including identifying and addressing performance gapsOverseeing annual and quarterly inventory processes and ensuring budget requests are submitted accurately and on timeCompletion and supervision of payroll and tips in an accurate and timely mannerSchedule staff as necessary to ensure adequate coverage, operational efficiency, and consistent service standards across all shifts and venuesOversee all day-to-day operations of the restaurant, bar and additional outlets, ensuring alignment in execution, service and standardsAct as the lead decision-maker in the absence of the Restaurant Operations ManagerInspect tables, place settings, linens, china, glassware, silverware, and condiments for cleanliness, proper setup, and presentations standardsMaintain and enforce Hotel Bar control policies in accordance with State laws and company standardsMaintain and oversee records for equipment inventories, monthly stock, labor costs, and food & beverage costsDevelopment, implementation, and ongoing improvement of all departmental control procedures and service standardsDevelopment, implementation, and maintenance of departmental training programs and manualsLiaise on an ongoing basis with the Restaurant Operations Manager and other departments to ensure all operational and guest needs are metMaintain a strong presence on the floor during service periods, engaging with guests and supporting the team to ensure service excellenceProvide leadership and support for last-minute operational changes and ensure seamless executionCoordinate and oversee the general housekeeping and cleanliness of all restaurant areas, including public spaces, kitchens, storage areas, and entrancesLead, train, and develop management and service teams, ensuring accountability, consistency, and adherence to standardsHandle guest concerns, complaints, and service recovery with professionalism and a solutions-driven approachEnsure compliance with all health, safety, sanitation, and operational standards

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