Front Office Manager - Full time - Cashel Palace Hotel job opportunity at Relais & Châteaux.

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Date2026-04-23T12:27:08.746Z bot
Relais & Châteaux Front Office Manager - Full time - Cashel Palace Hotel
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Main Street, Cashel, Tipperary, Ireland
loacation Main Street, C..........Ireland
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Job DescriptionRole PurposeWe are seeking an experienced Front Office Manager to take the lead on delivering a best-in-class guest experience within a high-quality hotel environment.This is a key senior operational role answering to the Director of Rooms and an excellent step-up opportunity for an ambitious Front Office professional looking to progress within a leading 5-star property.Key ResponsibilitiesLead and develop the Front Office team including reception, concierge, night team and portersDeliver a consistently high standard of guest experience across all stages of the guest journeyAct as a key driver of service excellence and guest satisfaction within the hotelEnsure smooth daily operations including arrivals, departures, room allocations and billing accuracyWork closely with the Accommodation team to ensure seamless coordination and room readinessHandle guest feedback and service recovery with professionalism and confidenceMonitor and actively improve guest satisfaction scores and online reputationSupport revenue opportunities including upselling and room optimisationManage staffing levels, rotas and day-to-day performance of the teamProvide coaching, mentoring and development for Front Office team membersDeputise for the Director of Rooms when requiredAbout YouThis role will suit a motivated hospitality professional who is ready to step up into a more senior leadership position.You will have:Experience in a Front Office Manager or Assistant Front Office Manager within a 4/5-star hotelA strong track record of delivering excellent guest service in a busy hotel environmentThe confidence to lead a team and manage daily operational challengesA calm, organised and solutions-focused approach under pressureStrong communication skills with both guests and colleaguesA genuine interest in developing people and raising service standardsWhat We OfferA genuine step-up opportunity into a senior roleThe chance to take ownership of a key operational department in a high-quality hotelStrong support from an experienced senior leadership teamCompetitive salary and benefits package reflective of experience and responsibility  

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