Lead Associate - Operations job opportunity at WNS Global Services.

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Date2026-05-13T10:53:08.589Z bot
WNS Global Services Lead Associate - Operations
Experience: General
Pattern: Full-time
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degreeAssociate
loacation Plot 8A, RMZ Centennial, Kundalahalli Main Road, Whitefield, Bangalore, Karnataka, India
loacation Plot 8A, RMZ C..........India
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Job DescriptionManage team performance· Provide effective coaching and constructive feedback to subordinates· Take customer service and escalation when needed· Holds team huddle/coaching session/goal-setting/one-on-one as needed/required· Handles escalated requests and researches answers posted by associates to ensure customer satisfaction· Reviews and analyzes performance data, creates action plans, and monitors execution to ensure goals are met· Holds regular check-in meetings with the client to keep them informed of the trends, changes, and development within the team· Facilitates learning sessions to enhance associate technical and communication skills· Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards, and other ad hoc tasks

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