Customer Service Agent with Czech job opportunity at WNS Global Services.

Home Jobs In Poland Tag: Job Customer Service Agent with Czech position at WNS Global Services


Date2026-05-04T11:27:32.739Z bot
WNS Global Services Customer Service Agent with Czech
Experience: General
Pattern: Full-time
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loacation Luzycka Office Park Building D ul. Luzycka 6, Gdynia, NA, Poland
loacation Luzycka Office..........Poland
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Job DescriptionAct as a single point of entry for all cases (both emails and calls) in Czech, Polish & English related to:-Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status- Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities, customer service support for authorizations, billing management, and invoice processing-Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research Conducting effective communication with customers through income/outcome-bound and e-mailsManaging customer inquiries, identifying customer needs, proposing solutions and alternative activitiesCollaborating with other departments and teams to provide the best and fastest customer supportReceiving, updating and/or logging all requestsRouting cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and ResolutionEscalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures ManualWorking hours: 9 am-5 pm

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