Associate - Operations job opportunity at WNS Global Services.

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Date2026-04-24T15:36:38.640Z bot
WNS Global Services Associate - Operations
Experience: General
Pattern: Full-time
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loacation Building H Forum Business Park Santa Ana, San Jose, NA, Costa Rica
loacation Building H For..........Costa Rica
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Job DescriptionAct as a single point of entry for all cases (both emails and calls) in French & English related to:Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status.Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities, customer service support for authorizations, billing management, and invoice processing.Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research.Conducting effective communication with customers through income/outcome-bound calls and e-mails.Managing customer inquiries, identifying customer needs, proposing solutions and alternative activities.Collaborating with other departments and teams to provide the best and fastest customer supportReceiving, updating and/or logging all requests.Routing cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution.Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual.

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