Contact Center Advisor : Operations job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: Job Contact Center Advisor : Operations position at WNS Global Services


Date2026-01-14T08:41:43.830Z bot
WNS Global Services Contact Center Advisor : Operations
Experience: General
Pattern: Full-time
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loacation Bridgeway, Cape Town, Western Cape, South Africa
loacation Bridgeway, Cap..........South Africa
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Job DescriptionReceive incoming calls from international customers Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situationsDeliver appropriate sense of urgency when responding to customer requestsMaintain professional etiquette and provide exceptional customer service when corresponding with customers via phoneEffectively advise the Coach, Floor Support mentor, or Team Leader promptly and fully to inform them of any problems, or unusual matters which may lead to an escalation or dissatisfied customerResponsible for entering accurate information into systems. - Detailed documentation is required for potential future investigatory purposes

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