Senior Group Manager: Operations - Airline - Graveyard Shift job opportunity at WNS Global Services.

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Date2025-07-23T12:19:42.233Z bot
WNS Global Services Senior Group Manager: Operations - Airline - Graveyard Shift
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Bridgepark Bridgeway Century City, Cape Town, NA, South Africa
loacation Bridgepark Bri..........South Africa
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Job DescriptionThe Senior Group Manager of Call Center Operations oversees the strategic and day-to-day management of call center activities to ensure high performance, customer satisfaction, and operational efficiency. This role involves leading cross-functional teams, setting performance goals, implementing process improvements, managing budgets, and ensuring compliance with company policies and quality standards. The Senior Group Manager plays a key role in workforce planning, client relationship management, and driving continuous improvement to meet business objectives.

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