Customer Service Agent - Insurance Position job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: Job Customer Service Agent - Insurance Position position at WNS Global Services


Date2024-10-31T14:51:53.678Z bot
WNS Global Services Customer Service Agent - Insurance Position
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Bridgeway, Cape Town, Western Cape, South Africa
loacation Bridgeway, Cap..........South Africa
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Job DescriptionRoles & Responsibilities:Role involves handling inbound calls from customers/agents to resolve queries on their accounts Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process Should be ok with working in 24* 7 environment, spilt offs and rotational shiftsSolutions mind-set, helping nature, passion to drive excellent customer experienceAbility to adapt self with the team in-case of adversity, business challenges/requirementHas the ability to demonstrate working in a positive and fulfilling work environment with minimal supervisionHigh proficiency in verbal and written EnglishStrong ability to multi-taskingEfficient in internet, computer usage, typing and web-based application skillsHigh attention to detail and accuracy

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