Lead Associate - Operations job opportunity at WNS Global Services.

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Date2026-03-24T14:45:11.782Z bot
WNS Global Services Lead Associate - Operations
Experience: General
Pattern: Full-time
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loacation Southdowns Ridge Office Park John Vorster Drive, Centurion, NA, South Africa
loacation Southdowns Rid..........South Africa
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Job DescriptionThe Legal and Case escalation specialist acts as the critical interface between the CRC and the Legal & Compliance Department, as well as the support for the Customer Experience Manager. The role is responsible for managing multiple priorities, escalated matters involving legal or compliance concerns, ensuring accurate and timely communication, risk identification, documentation preparation, coordinate communication, conduct basic legal research as input into case file, submission of case management files, case follow ups, proactive escalation of matters to relevant stakeholders, coordinating with dealer network and internal stakeholders on escalated cases and buyback processes and overall support for both the business and legal functions.The candidate must demonstrate strong analytical, attention to detail and high degree of accuracy, administrative, strong written and verbal communication skills to effectively manage legal liaison responsibilities in a high-volume customer service environment.Experience in compliance, Paralegal background would be preferred.

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