Customer Service Agent - Utilities job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: Job Customer Service Agent - Utilities position at WNS Global Services


Date2025-04-15T17:33:40.121Z bot
WNS Global Services Customer Service Agent - Utilities
Experience: General
Pattern: Contract
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degreeGeneral
loacation 201 Umhlanga Ridge Boulevard Cornubia, Durban, NA, South Africa
loacation 201 Umhlanga R..........South Africa
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Job DescriptionKey Responsibilities• Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.• Identify and understand customer needs to consistently provide a high quality service.• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.• Provide accurate information on products and services to clients to ensure consistency across the organisation. \• Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.• Operate customer related information systems to maintain and secure records.• Contribute to the success of the team and the business by achieving personal targets. • Adhere to the company and department standards, policies and procedures.

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