Insurance Customer Service Agent (Night Shift) job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: Job Insurance Customer Service Agent (Night Shift) position at WNS Global Services


Date2026-03-12T11:56:05.310Z bot
WNS Global Services Insurance Customer Service Agent (Night Shift)
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Century City Dr, Century City, Cape Town, 7441, South Africa, Century City, CAPE TOWN, South Africa
loacation Century City D..........South Africa
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Job DescriptionPrimary Job Duties & ResponsibilitiesRole involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from CustomersReview and resolve policy cancellations, reinstatements, and service-related complaints.Act as expert for multiple online billing systems and agency portal website to provide proactive agency and customer support.De-escalate customer and agent concerns to resolve conflicts and build a deeper level of trust with our customers and agents.Use judgement when identifying new business opportunities driven by customer or agent requests.Track and document customer account interactions.Other duties as assigned.Job Specific Technical Skills & CompetenciesStrong customer service skills.Excellent communication skills with the ability to actively listen and empathize.Ability to leverage math and analytical skills to assist with billing inquiries.Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers’ needs and concerns.Graduate in the finacial sectorPrior customer service and/or call center experience a plus

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