Night Shift Customer Service Agent - Claremont job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: Job Night Shift Customer Service Agent - Claremont position at WNS Global Services


Date2023-05-01T18:31:08.229Z bot
WNS Global Services Night Shift Customer Service Agent - Claremont
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Main Road 99, Cape Town, Western Cape, South Africa
loacation Main Road 99, ..........South Africa
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Job DescriptionJob DescriptionMain purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                                                                                        Key responsibilities:• Follow clear instructions and guidelines to investigate, resolve and process  customer enquiries delivering customer value at first point of contact • Effectively promote the client’s products and enhance customer experience and loyalty • Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service • Ensure action is taken to increase customer retention, loyalty and build a credible reputation • Understand and adhere to the company and department standards, policies and  procedures • Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed • Adapt to change quickly, in a fast-paced environment

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