Operations Manager - South Africa job opportunity at WNS Global Services.

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Date2023-05-01T13:03:18.975Z bot
WNS Global Services Operations Manager - South Africa
Experience: General
Pattern: Full-time
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degreeHigh School (S.S.C.E)
loacation Century City Drive, Cape Town, Western Cape, South Africa
loacation Century City D..........South Africa
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Job DescriptionThe main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.Key Responsibilities·         Deliver contractual and commercial performance through cost and profitability management·         Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition·         Ensure compliance to all relevant process and regulatory standards·         Control and minimise costs·         Drive continuous improvement and create value by delivering excellent customer experience Knowledge, Skills and Attributes:·         Leadership·         Change management·         Effective coaching skills·         Commercial acumen·         Planning and organizational skills·         MS Office at an advanced level

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