Call Center Agent - Dutch Speaking - Claremont, South Africa job opportunity at WNS Global Services.

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Date2023-05-01T18:29:04.912Z bot
WNS Global Services Call Center Agent - Dutch Speaking - Claremont, South Africa
Experience: General
Pattern: Full-time
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South Africa

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loacation Stegman Road 1, Cape Town, Western Cape, South Africa
loacation Stegman Road 1..........South Africa
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Job DescriptionKey Responsibilities: 1. Transaction Processing Transactions include: • Tenders, quotations, renewals, credit checks & gas confirmations, setting up accounts & contracts, handling exceptions and rejections, new starts, billing/invoicing, disconnections, terminations, change of occupations, confirmations, objections, withdrawals, metering and registration checks, meter reads, asset amendments, direct debits, fixed acceptances, refunds and re-energizations 2. Query Resolution (Voice, Email & Correspondence) • Performing welcome calls to new customers • Investigating and responding to a range of customer queries or enquiries on dual fuel portfolios via telephone, email & white mail (letters/faxes) • Liaising with internal/ external parties to resolve customer queries • Analyzing and interpreting data on the available systems to resolve customer queries and enable billing & collections • Obtaining and evaluating all relevant information to resolve product and service queries & complaints 3. Collections & Debt Management • Making and receiving calls to maximize cash collection, while maintaining customer service & retention • Collecting cash, minimizing bad debt write offs & preventing future cases/failed debits. 4. Data Gathering • Updating customer and/or company information on all relevant systems

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