Director - Transitions job opportunity at WNS Global Services.

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Date2023-08-21T11:28:24.183Z bot
WNS Global Services Director - Transitions
Experience: General
Pattern: Full-time
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loacation WNS House Heron Crescent Century City, Cape Town, NA, South Africa
loacation WNS House Hero..........South Africa
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Job DescriptionThorough project planning and reporting to clients, internal stakeholders and transition leadersThorough and proactive project review – Risk, Issue, escalation and milestone managementIdentify areas for efficiency improvement and implementing the sameBuild close rapport with key internal stakeholders and clientsManage project escalations and conflicts in projectsMentor and coach direct reports to aid in their developmentStrong focus on positive transition outcomes:Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of executionCustomer Experience – understand client needs, wants and expectations and manage them effectivelyMetrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-liveRequired to lead multiple initiatives / projects concurrently (where applicable)Compliance and continuous improvement to the WNS Transition MethodologyRespond to RFI/ RFPs along with the solutions teamAble to take on additional responsibilities in the transition function (e.g.  capability building)

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