Call Center Agent - Collections - Century City, South Africa job opportunity at WNS Global Services.

Home Jobs In South Africa Tag: South Africa Call Center Agent - Collections - Century City, South Africa position at WNS Global Services


Date2023-05-01T12:54:46.144Z bot
WNS Global Services Call Center Agent - Collections - Century City, South Africa
Experience: General
Pattern: Full-time
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South Africa

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degreeGeneral
loacation Century City Drive, Cape Town, Western Cape, South Africa
loacation Century City D..........South Africa
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Job DescriptionThe main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place Key Responsibilities:Will be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, most of which will involve ‘telephone dialler’ activityWill have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skillsWork with your customers to reduce debt in a timely manner to meet agreed targets.  This will involve dealing with customer’s queries and internal queries within agreed SLA’s.Will be required to find resolutions for customer debt and use every opportunity to collect cash and minimize bad debt write-offsWill be required to work to agreed quality standards and within agreed timescalesWill be responsible for proactively developing and maintaining your specialist industry, business and system knowledgeWill be responsible for managing complaints and ensuring the compliance of theseWill need to liaise with both internal and external colleagues throughout the business and externally with customersMaintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customers records and proactively collect appropriate information.  

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