Customer Service Manager - Hospitality Airport Lounge job opportunity at WSH Group.

Home Jobs In United Kingdom Tag: Job Customer Service Manager - Hospitality Airport Lounge position at WSH Group


Date2026-05-05T12:09:57.586Z bot
WSH Group Customer Service Manager - Hospitality Airport Lounge
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Heathrow Airside Road Tunnel, Hounslow, England, United Kingdom
loacation Heathrow Airsi..........United Kingdom
Auto GPT Summarize Enabled
Job DescriptionWe are seeking a proactive and service-focused Assistant Lounge Manager/ Customer Services Manager to support the leadership and delivery of premium hospitality within a Business Class Lounge at Heathrow Airport. Representing one of the world’s leading airlines - British Airways. This lounge is a sophisticated space offering a first-class experience for discerning guests through exceptional food, beverages, and service.This role is ideal for someone with strong people leadership skills, operational experience in high-end hospitality, and a genuine passion for guest excellence. You will work alongside the Lounge General Manager to create an inspiring workplace culture and consistently exceed expectations.You key responsibilities are to:Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standardsBuild positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the businessContinually look to develop your team through mentoring, training, recognition, and empowermentCreate a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation   Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Other Ai Matches

Kitchen Porter Applicants are expected to have a solid experience in handling Job related tasks
Hospitality Assistant Applicants are expected to have a solid experience in handling Job related tasks
Kitchen Porter Applicants are expected to have a solid experience in handling Job related tasks
Regional Support Chef Manager Applicants are expected to have a solid experience in handling Job related tasks