Technical Support Engineer - Automotive job opportunity at SEGULA Technologies.

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Date2026-05-01T13:40:35.692Z bot
SEGULA Technologies Technical Support Engineer - Automotive
Experience: General
Pattern: Full-time
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loacation Plymouth, England, United Kingdom
loacation Plymouth, Engl..........United Kingdom
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Job DescriptionWhen vehicles are down, you’re the one they call.Are you the technician everyone turns to when the fault is complex, the pressure is on, and the fix has to be right first time? We’re looking for a Flying Doctor / Technical Delegate (Automotive) to act as a critical technical escalation point—solving the toughest vehicle issues, supporting service networks, and keeping customers moving.This is a hands-on, high-impact role for an experienced automotive professional who thrives on diagnostics, problem-solving, and sharing knowledge.🔧 What You’ll Be DoingAs part of the Technical Assistance team, you’ll combine field missions, remote support, and technical leadership to resolve individual vehicle cases and wider cross‑fleet issues.Your work will include:Carrying out on-site and remote technical missions to dealerships, authorised repairers, and technical centres—reducing downtime and clearing backlogs fastDiagnosing and resolving complex electrical, electronic, multiplexing, and drivability faultsInvestigating both single-vehicle issues and systemic fleet concerns, defining containment and corrective actionsUsing OEM diagnostic platforms (e.g. wiTECH POD, DiagBOX VCI) for guided diagnostics, ECU updates, reprogramming, and parameterisationInterpreting wiring diagrams, service manuals, and technical bulletins to pinpoint root causes and define effective repair methodsProducing clear technical reports, incident summaries, and action plans for engineering, quality, and aftersales teamsManaging cases through the Technical Assistance process, ensuring KPI, SLA, and quality standards are metCoaching and supporting technicians at the point of repair, delivering on-the-job training and knowledge transferFeeding recurring issues and lessons learned into knowledge bases to drive continuous improvementEnsuring safe, cost‑aware working practices, while managing tools, equipment, logistics, and accurate case records

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