Service Order Management Sr. Specialist (German) job opportunity at Smiths Group.

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Date2026-01-20T11:14:44.534Z bot
Smiths Group Service Order Management Sr. Specialist (German)
Experience: General
Pattern: Full-time
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degreeMaster's (M.A.)
loacation Bengaluru, Karnataka, India
loacation Bengaluru, Kar..........India
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Job DescriptionJob Purpose:Service Operations is a critical part of the infrastructure in Smiths Detection. The role is situated inside the Service Back Office team, within the Intercompany workstream that support the Aftermarket business & Service Operations. As a Service Order Management Sr. Specialist (German), the role holder will play a role supporting Smiths Detections strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to significant lasting change and overall customer experience. The primary responsibility of this role is to provide comprehensive, end-to-end support for Global Contracts, ensuring smooth execution from contract creation through to final invoicing. This includes:  Supporting our Germany office with tasks so German language skills are a requirement.Collaborating with relevant stakeholders to initiate and manage contract documentation.Monitoring contract progress and ensuring timely invoicing and closure.Maintaining accurate records and ensuring compliance with internal and external requirements.In addition to the management of Global Contracts the role will also involve:Supporting administrative tasks within the designated workstream.Coordinating with other workstreams and cross-functional teams to ensure seamless service delivery setup.Contributing to process improvements and supporting the team in achieving operational excellence.Generic Duties:Creating Master Documentation to support the creation of a Global Service Contract.Contract Creation in SAP and Activation in ServiceMaxCreation and Activation of PM Plans in SVMXDispatching Work Orders to 3rd PartiesMonitoring Global Contracts to ensure that all KPI’s are achievedInterrogation of raw Data to identify and resolve issue in the ServiceMaxSupporting all Smiths Sites to close Aged Work Orders (PM and CM)Complete all Tasks on a Right First-Time basisAd-hoc tasks as required.Continuous Improvement:Supporting the Service Back Office strategic approach and work together within own workstream to execute the continuous improvement plan (CIP).Support system and process enhancements to improve the tools and the quality of the processCollaboration:Attend weekly and monthly Internal meetingsShare best practices among the Team to improve and drive efficiency 

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