Field Service Technician II job opportunity at Quadient.

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Date2026-04-13T18:29:19.425Z bot
Quadient Field Service Technician II
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Boise, Idaho, United States
loacation Boise, Idaho....United States
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Job DescriptionThe Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.Reporting directly to the Field Service Manager this role is responsible for: Install, service or upgrade equipment onsite at customer locationsDiagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controlsProvide training and guidance to customers on the proper operation and maintenance of productsConfiguring hardware and embedded software components after installationPerforming routine maintenance on technology equipmentTesting equipment to troubleshoot the issuesKeep clients apprised of progress during maintenance or a down system situationMaintaining all tools and equipment used during service callsTeaching customers how to use the equipment properlyManaging the stock of replacement parts and equipmentWillingness to travel to customer sites frequently, up to 100%.Valid driver's license, with a clean driving recordCollaborate with customers to understand their requirements and provide appropriate technical recommendations and solutionsAdvance configuring and servicing hardware and software business applicationsProducts AssignmentSmall/Medium/Large Mailing SystemsSmall/Medium/Large Document SystemsParcel LockersAddressing Systems Small/Medium/LargeShipping/Accounting/Tracking Software

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