Order Management Specialist job opportunity at Techo-Bloc.

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Date2026-05-11T12:57:07.828Z bot
Techo-Bloc Order Management Specialist
Experience: General
Pattern: Full-time
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loacation Saint-Hubert, Quebec, Canada
loacation Saint-Hubert, ..........Canada
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Job DescriptionThis is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.Key ResponsabilitiesProcessing and managing customer orders (phone, email, online systems)Answering product availability questions and proposing alternatives as neededFollowing up on open orders and resolving issues proactivelyTaking ownership of requests from start to resolutionCollaborating across departments to improve service flow and processesA Day in the LifeHandling dealer calls and inquiries (approximately 20% of the day)Processing orders and managing requests in internal systemsResponding to email inquiriesCoordinating with internal teams to resolve delivery or order issuesTroubleshooting and resolving problems efficiently

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