Business Applications Engineer job opportunity at Rotork.

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Date2026-03-31T15:14:05.072Z bot
Rotork Business Applications Engineer
Experience: General
Pattern: Full-time
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loacation Bath, England, United Kingdom
loacation Bath, England....United Kingdom
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Job DescriptionThe role of Business Application Engineer is to be responsible for IT Applications Support activities.  Providing advanced technical support for business-critical applications, ensuring that all incidents that have been escalated from the Service Desk Support teams, or have been raised directly into the IT Application Support queue are resolved promptly.  This role acts as a key liaison between the technical teams and the business users, analysing complex issues, applying deep application knowledge and working with development and infrastructure teams, where needed, to maintain high system availability and performance.  This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices.Responsibilities: Respond promptly to incidents related to Applications reported through the Service Desk or monitoring systems. Diagnose, troubleshoot, and resolve application issues, following agreed procedures. Escalate complex or unresolved incidents to appropriate teams or third-party vendor(s) adhering to agreed service level agreements (SLAs). Implement and manage application updates, ensuring security updates are applied promptly to mitigate vulnerabilities. Communicate effectively with end users, providing clear instructions and guidance on the use applications services. Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures. Conduct regular reviews of operational checks such as batch jobs to ensure they are operational. In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required. You may also be required to perform Service Desk duties on occasion. Assist in conducting root cause analysis and managing problems to prevent recurring issues.

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