Sr Customer Experience Analyst job opportunity at Continental.

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Date2025-06-11T13:15:16.669Z bot
Continental Sr Customer Experience Analyst
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Rua Hilda Del Nero Bisquolo, Jundiaí, State of São Paulo, Brazil
loacation Rua Hilda Del ..........Brazil
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Job DescriptionConstant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets and customers in order to identify the specific CX needs.Manage the CX projects with internal stakeholders, suppliers and/or 3rd party companies. Ensure the projects are well stabilished and are following a feasible business plan.Develop written and visual material related to CX initiatives.Dissiminate CX initiavies throughout our dealership and/or internal parties.Alocate time to be the CX specialist in our organization. Provide specific trainings to the dealership in face-to-face sessios when needed. Be avaliable to travel up to 30% of the time.Manage the CX KPIs, ensuring the projects and/or initiatives have a proper way to be measured (before implementation and after implementation).

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