Service Owner and Agile Coach job opportunity at Continental.

Home Jobs In Portugal Tag: Job Service Owner and Agile Coach position at Continental


Date2026-05-08T08:38:55.905Z bot
Continental Service Owner and Agile Coach
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Rua Continental Mabor, Lousado, Braga, Portugal
loacation Rua Continenta..........Portugal
Auto GPT Summarize Enabled
Job DescriptionContinental’s Data & Customer Solutions Competence Center develops innovative digital products that support both our customers and internal teams, and we’d love for you to be part of it!Our Digital Solutions IT team is searching for a talented Service Owner to oversee and enhance our Conti Connect Service.As a Service Owner: you will lead the strategy, performance, and full lifecycle of the ContiConnect Service. You will ensure stable operations, manage service provisioning, handle incidents and problems, and drive continuous service improvements aligned with Continental’s quality and user‑experience standards. You’ll work closely with business stakeholders, support teams, and development teams to ensure high reliability and customer satisfaction.In addition, as an Agile Coach: you will support teams in applying agile principles, fostering transparency, continuous improvement, and effective collaboration. You will guide agile practices, support ceremonies when needed, and help align service operations with development workflows.Key responsibilities:Act as the primary IT Service Owner, serving as the main contact for all operational service activities across the organization;Oversee service delivery, improvement, and development for assigned customers in line with service agreements;Maintain and update service setup to meet compliance, governance, and internal risk‑management standards;Ensure full adherence to data‑protection, cybersecurity, and IT compliance policies, embedding secure and robust practices into all service operations;Lead ITIL-based incident, problem, and change management processes, ensuring timely, accurate resolution and minimal service disruption through the service desk;Collaborate with application owners, technical leads, developers, product managers, and key users to ensure alignment and excellent service quality;Provide regular service performance reports to management;Serve as the primary escalation point for all service-related issues;Mentor and support IT colleagues, promoting best practices in IT service management and strengthening operational maturity;Support software-development teams in applying agile principles to improve collaboration, development efficiency and delivery flow;Facilitate essential agile ceremonies for software-development teams to strengthen team alignment and ensure smooth coordination;Drive a culture of continuous improvement, promoting an agile mindset and identifying opportunities to enhance processes, tools, and service outcomes.

Other Ai Matches

L3 Network Engineer - Datacenter - Tires Applicants are expected to have a solid experience in handling Job related tasks
TABS Accounts Payable & Receivable Accountant with Spanish Applicants are expected to have a solid experience in handling Job related tasks
Internship Purchasing (4 hours) - Tires Applicants are expected to have a solid experience in handling Job related tasks
Key account manager Applicants are expected to have a solid experience in handling Job related tasks