Service Manager job opportunity at Inetum.

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Date2026-04-30T14:00:39.043Z bot
Inetum Service Manager
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Lisbon, Lisbon, Portugal
loacation Lisbon, Lisbon....Portugal
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Job DescriptionInetum is looking for an experienced Service Manager to lead our service operations team. You will be responsible for service delivery, team management, and customer satisfaction. This role requires strong leadership, good communication skills, and a focus on continuous improvement.Key ResponsibilitiesLead and manage the service team to deliver high-quality services on timeMonitor SLAs and KPIs and ensure service targets are metHandle escalations and support the resolution of critical customer issuesImprove service processes and define standard proceduresWork closely with Sales, Product, and Technical teamsPlan team schedules, workload, and performance reviewsAnalyze customer feedback and drive improvement actionsManage service budget, resources, and external vendorsKeep service documentation and reports up to date

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