Quality Engineering Director job opportunity at Renesas Electronics.

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Date2026-05-11T17:30:21.345Z bot
Renesas Electronics Quality Engineering Director
Experience: General
Pattern: Full-time
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loacation San Jose, CALIFORNIA, United States
loacation San Jose, CALI..........United States
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Job DescriptionRenesas Electronics America, Inc. is looking for a Senior Customer Quality Engineering Director to lead strategic quality team supporting key customers. This role serves as the primary quality interface between our organization and global key accounts, ensuring flawless execution, rapid issue resolution, and continuous quality improvement across advanced semiconductor technologies.The Senior Customer Quality Manager will manage and develop a team of Customer Quality Engineers (CQEs) while operating at both technical and executive levels, driving customer confidence, protecting revenue, and strengthening long-term relationships.Responsibilities: Customer Quality LeadershipAct as the senior quality focal point for top-tier global customers, managing all quality-related engagements and escalationsOwn customer quality performance metrics (PPM, RMA, SCARs, audits, and scorecards) and ensure commitments are consistently met or exceededLead executive-level customer reviews, quality summits, and strategic business reviews Team Leadership & DevelopmentManage, mentor, and develop a team of Worldwide Customer Quality Engineers, setting clear objectives and performance expectationsAllocate resources and prioritize workload across customers, products, and escalationsEstablish best practices for customer engagement, issue resolution, and communication consistency across the CQE teamServe as a senior escalation point for complex or high-impact customer quality issues Issue Resolution & Risk ManagementDrive end-to-end resolution of complex customer quality issues, from containment through root cause and permanent corrective actionLead cross-functional teams (fab, assembly/test, R&D, product engineering, supply chain, etc.) using structured problem-solving methodologies Strategic Improvement & InfluencePartner with internal leadership to influence design-for-quality, process robustness, and reliability strategiesUse customer feedback and field data to drive continuous improvement and reduce cost of poor quality

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