Customer logistics Coordinator job opportunity at TOMRA.

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Date2026-04-07T02:54:58.203Z bot
TOMRA Customer logistics Coordinator
Experience: General
Pattern: Full-time
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loacation 533 Towne Drive, Fayetteville, New York, United States
loacation 533 Towne Driv..........United States
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Job DescriptionRespond to incoming calls and emails in a professional and timely manner.Process service requests and communicate ETAs to customers through coordination with drivers and dispatchers.Accurately document customer interactions, pickup details, and follow-up requirements.Resolve basic service issues independently and escalate complex issues as needed.Assist in building base route plans using historical service data and routing tools.Maintain customer database and ensure all service data is current and accurate.Collaborate with dispatchers to adjust and refine daily route plans.Contribute to seasonal and volume-based routing efforts based on available driver resources.Work closely with dispatch, drivers, and regional operations to ensure seamless communication and issue resolution.Help track service performance metrics and contribute to reporting and analytics efforts.Support troubleshooting of missed pickups, delays, and other disruptions in real time.Handle all TOMRA commodity shipments, including setting appointments, tracking shipments, and closing out completed shipments in IFS.Follow TOMRA SAFE standards and uphold all health and safety guidelines.Participate in emergency response efforts, including after-hours communication when necessary.Perform additional duties as assigned.

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