Engineering Manager (m/f/d) - Customer Service Tech job opportunity at Sixt.

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Date2026-04-28T15:42:49.098Z bot
Sixt Engineering Manager (m/f/d) - Customer Service Tech
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Munich, Bavaria, Germany
loacation Munich, Bavari..........Germany
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Job DescriptionAre you passionate about leading teams to shape the future of customer service for millions of SIXT customers worldwide? You will lead a dynamic team of software and AI engineers, owning the end-to-end systems powering the Customer Service Experience. Your expertise covers distributed microservice architectures on AWS, enterprise integrations, and AI-agent layers like automated complaint handling and conversational AI. Ready to drive innovation in Pullach close to Munich? Apply now and join Team Orange! YOUR ROLE AT SIXTYou lead and grow a high-performing engineering team, coaching frontend, backend, and AI engineers to foster ownership, collaboration, and excellenceYou own the technical direction of distributed service architectures on AWS, guiding the team toward scalable, reliable, and observable systems powered by Java and PythonYou drive AI-powered customer service into production partnering with Data Science to translate prototypes into reliable, safe, and measurable agentic workflowsYou guarantee seamless end-to-end consistency across the customer journey, integrating Salesforce Service Cloud, telephony, AI agent capabilities, and human escalation pathsYou align stakeholders across divisions and collaborate with teams in Bangalore, Munich, and Lisbon to ensure smooth and scalable deliveryYOUR SKILLS MATTER Experience You bring proven experience in software engineering leadership managing complex architectures and production systems on AWSKnow-how You have strong expertise in distributed system design, APIs, microservices, event-driven architectures, and cloud-native deliverySkills You are proficient in Java and Python backend engineering and familiar with AI/ML in production, including LLM agents and evaluation pipelinesMotivation You champion operational excellence through SLOs, observability, on-call culture, and incident learningTeam Spirit You collaborate naturally across functions and international teams, aligning engineers, architects, product owners, data scientists, and business stakeholdersSoft Skills You think with a business and product mindset, communicating clearly with both technical and non-technical audiencesWHAT WE OFFERExtra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and moreMobility boost We support you with a monthly mobility allowance of €20 per month for even more freedomFuture security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well coveredFeel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurantFlexibility Enjoy 30 days of vacation and a hybrid working model with flexible hoursGiving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

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