Customer Success Manager - SupplierHub job opportunity at Enerex.

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Date2026-03-31T20:23:55.846Z bot
Enerex Customer Success Manager - SupplierHub
Experience: General
Pattern: Full-time
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Job DescriptionAs a Customer Success Manager at Enerex, you will own the end-to-end customer experience across onboarding, issue resolution, and ongoing product adoption. This role goes beyond traditional customer support—you will act as a problem solver and systems operator, helping customers navigate complex workflows involving pricing, contracts, and transactional data.You will work directly with customers to diagnose issues, reconcile discrepancies, and ensure accurate outcomes within the platform. Success in this role requires comfort working with data, attention to detail, and the ability to independently drive issues to resolution.Key ResponsibilitiesCustomer OnboardingLead new customers through onboarding, ensuring accurate setup and a smooth transition into production workflowsValidate configurations related to pricing, contracts, and system integrationsCustomer Issue ResolutionServe as the primary point of contact for customer issues, including investigating discrepancies in pricing, commissions, or transaction dataDiagnose issues by tracing data across systems (inputs, transformations, outputs) and coordinating fixes where neededTake full ownership of issues through resolution, even in ambiguous or complex situationsCustomer Training & EnablementDeliver practical, workflow-oriented training sessions focused on real customer use casesHelp customers adopt best practices to minimize errors and improve outcomesDocumentationCreate and maintain clear, structured documentation that supports both customer education and internal troubleshootingCross-Functional CollaborationPartner with product, engineering, and sales to surface recurring issues, improve workflows, and advocate for scalable solutionsTranslate customer problems into actionable product feedbackProcess ImprovementIdentify patterns in customer issues and proactively develop solutions (playbooks, documentation, process changes) to reduce recurring problems

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