Manager of OIT Operations Projects + Portfolio job opportunity at The City of Philadelphia.

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Date2026-05-07T18:26:41.591Z bot
The City of Philadelphia Manager of OIT Operations Projects + Portfolio
Experience: General
Pattern: Full-time
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loacation 1234 Market Street, Philadelphia, Pennsylvania, United States
loacation 1234 Market St..........United States
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Job DescriptionEssential FunctionsManagementWorks to develop employees under their supervision.Assigns projects and priorities; addresses blockers.Identifies and advocates for unit needs.OperationsManages roadmaps for the infrastructure project portfolio related to departmental priorities in collaboration with PMs, leadership, and operations staff, and constituent stakeholders. Coordinates the development and implementation of major project timelines where appropriate.Follows effective relationship and project management processes, including appropriate metrics and tools to report on the effectiveness of those relationships, projects, and project portfolio.Conducts regular reviews, priority-setting, and planning sessions with departmental partners. Serves as an advocate for those priorities/plans.Analyzes performance of activities within their area and documents resolutions, identifies and remediates problem areas, and devises and delivers solutions to enhance quality of area’s services.Monitors request handling and escalation policies and procedures; manages the processing of incoming requests to ensure courteous, timely, and effective response.Tracks and analyzes status and trends and generates reports for internal and external audiences.Keeps their supervisor informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize project success or impact IT service delivery.Ensures excellent project documentation.Serves as Operations’ primary representative on cross-PMO planning, processes, and Project Health Check..Relationship BuildingMaintains collaborative and consultative relationships with Operations, central IT groups, Governance PMO, and departmental IT groups.Gains an understanding of the goals, strategies, processes, and requirements of the department to which they are assigned.Reports regularly to departmental leadership and OIT Operations on projects, services, and support.

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