Customer Service Specialist job opportunity at JACOBS DOUWE EGBERTS.

Home Jobs In Australia Tag: Job Customer Service Specialist position at JACOBS DOUWE EGBERTS


Date2026-04-22T21:07:08.529Z bot
JACOBS DOUWE EGBERTS Customer Service Specialist
Experience: General
Pattern: Full-time
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degreeMaster's (M.A.)
loacation 80 Pacific Highway, North Sydney, New South Wales, Australia
loacation 80 Pacific Hig..........Australia
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Job DescriptionCustomer OrdersProcess retail customer orders accurately and on timeMake sure orders are picked, shipped, and delivered within agreed timeframesKeep order details up to date in the system, including applying rejection reason codes where neededCustomer ServiceHandle customer queries around short shipments, late deliveries, missing or incorrect orders in a professional and timely wayEscalate more serious or complex issues to the Customer Service Manager when requiredLog, track, and resolve all issues through the Incident LogMaster DataManage customer and master data set‑ups and changes with our 3PL warehouse and transport partnersSupply Chain SupportBuild strong working relationships with key stakeholders and keep across stock availabilityFlag and escalate any supply or inventory issues earlyWork closely with the Planning team to make sure supply allocations are followedMonitor and manage order‑related KPIs with 3PL warehouse and transport partners

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