Robotics Service Expert PLC Systems job opportunity at Stow Group.

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Date2026-01-28T14:20:06.716Z bot
Stow Group Robotics Service Expert PLC Systems
Experience: General
Pattern: Full-time
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loacation Brandstraat 30, Lokeren, Vlaanderen, Belgium
loacation Brandstraat 30..........Belgium
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Job DescriptionAs Service Expert, you are the technical owner of the PLC software layer and hardware of the conveyor systems at Movu (MCS/Metafora). You manage and develop the PLC knowledge base to support our field service engineers and remote support as second-line support. You combine deep PLC expertise with a product-oriented mindset.Your Tasks & Responsibilties:Manage PLC-related product knowledgeManage the PLC-related technical data of conveyor systems and make it available in an accessible way for service technicians and the helpdeskMaintain PLC software versions and standardsDocument diagnostics, fault handling, and recovery proceduresDefine update and upgrade guidelinesMaintain as-built software documentationSecond-line support & technical escalationsRemotely support the field service team as second-line supportAct as the point of contact for PLC-related technical escalations from Service and the first-line helpdeskAnalyse PLC/software issues in the field and determine the correct prioritisation towards the Quality Monitoring Board (Movu Q)Participate in the Quality Board and represent Service OperationsTake part in a rolling 24/7 support system for teams and customersTroubleshooting & system supportTroubleshoot and support existing PLC-controlled systemsAnalyse software-related malfunctions and system behaviourSupport and validate PLC software updates, parameter changes, and bug fixesSupport on-site interventions when required (no greenfield development)Training, standards & continuous improvementSupport the creation and delivery of PLC-related training for service teams.Act as the point of contact for the latest PLC-related product informationDevelop and improve structures, tools, and guidelines for how service engineers troubleshoot and maintain PLC systemsMonitor the serviceability and stability of PLC software and act as a driving force for improvements in future releasesManage PLC-related technical changes and coordinate the required field actionsCollect customer and field feedback on PLC functionality and translate and prioritise this towards Software teams. 

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