Monitoring Specialist job opportunity at Playtech.

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Date2026-04-15T14:15:30.082Z bot
Playtech Monitoring Specialist
Experience: General
Pattern: Full-time
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degreeHigh School (S.S.C.E)
loacation Mihail Tenev 4 str. Balkan Business Center, fl.17, Sofia, Bulgaria
loacation Mihail Tenev 4..........Bulgaria
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Job DescriptionReady to level up your career?Playtech Managed Services is looking for a proactive Monitoring Specialist with excellent communication, attention to detail, reaction time and problem-solving skills.Your influential mission. You will... Join the Monitoring Team in Playtech Managed Services (PTMS).Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities.Work on shifts (16/7 coverage). (Note: We may occasionally need night shifts if a team member based in another country is unavailable).Monitor multiple business systems and detect incidents across multiple service dependencies.React by executing appropriate redundancy protocols based on service type.Coordinate incident communication with multiple parties.Familiarize yourself with Incident Management documentation.Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.Liase with third parties during Incident Management.Understand how the environments and available configurations work.Acquire insight into Incident Management processes in a global company.Communicate daily with other teams in and outside the company.Constantly develop skills and get new knowledge in the Incident Management domain.Carry out investigations to determine Incident root causes.

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