Customer Success Platform(CSP) Product Owner job opportunity at NielsenIQ.

Home Jobs In United States Tag: Job Customer Success Platform(CSP) Product Owner position at NielsenIQ


Date2026-04-17T21:30:09.973Z bot
NielsenIQ Customer Success Platform(CSP) Product Owner
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Chicago, Illinois, United States
loacation Chicago, Illin..........United States
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Job DescriptionThis job will be centered in supporting NIQ’s enterprise deployment of Gainsight as the customer success platform—translating NIQ business processes into scalable Gainsight workflows, playbooks/CTAs, and executive reporting. Own partner execution with Gainsight PS, coordinate cross-functionally (IT, CS Ops, CSMs, Sales), and drive adoption.Key ResponsibilitiesImplementation leadership & vendor coordination: Own day-to-day delivery with Gainsight (scope, plan, milestones, RAID), including contract/PS coordination as needed.Enterprise process design in Gainsight: Convert NIQ CS motions into Gainsight workflows—health scoring inputs, risk register logic, playbooks, and standardized operating rhythms.Playbooks / CTAs / reporting: Define and configure CTAs, success plans, journeys (as applicable), dashboards, and exec reporting; align playbooks across teams to reduce manual burden.Champion network & change management: Coordinate “client success champions” (regional/service-line representatives) to validate workflows, define best practices, and drive adoption/training.Governance & enablement: Establish governance, documentation, admin standards, and partnership with training to support global scaling post-launch.

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