Associate Manager (Data Operation / Client Operation) job opportunity at NielsenIQ.

Home Jobs In China Tag: Job Associate Manager (Data Operation / Client Operation) position at NielsenIQ


Date2026-03-02T08:40:52.142Z bot
NielsenIQ Associate Manager (Data Operation / Client Operation)
Experience: General
Pattern: Full-time
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degreeGeneral
loacation No. 618 Yan An East Rd,Huangpu, Shanghai, SH, China
loacation No. 618 Yan An..........China
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Job DescriptionPurpose of the job:Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a client-facing role.Accountabilities:Ensure regular execution of the BAU deliverables maintenance and delivery to clientsCommunicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritizationCoordinate with BAU on post-production and pre-delivery checks for clientsAct upon the incident management process according to the formalized process and RACIResponsible for quality assurance & resolution of operational escalations – working with Customer Support (which is Accountable / SPOC for client) & Data OperationsAttend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with client – in alignment with Customer SupportAttend and contribute to internal meetings eg. regular CHT, QEM incl. clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparationAccountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.Drive design of operational solutions with the internal and external clients incl. identifying client’s needs and translating them into technical specifications in consideration of technical capabilities and limitationsIncl. Introduce / suggest the client pro-actively new improvements / new solutions in their databases that results in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQPrepare and communicate impact analysis on syndicated data at country or category levelCapture and share lessons learned related to solved issuesIdentify gaps and areas for improvement in the processContribute to resolving elements of regional & global clients’ queries via collaboration with other countriesAccountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for:Database Services (structural changes / change requests, new deliverables setup), incl. Feasibility studiesProduct CodingData Quality Issues excl. Coverage & Unusual TrendsSupport in resolution of other operational client queries, with communication back to Customer Support team for:Data and Methodology QuestionsUnusual Trends & Coverage (part of Data Quality Issues)Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow – being the only gate way for Commercial teams to Data Ops departmentsResponsible for ensuring SLA & service standards - for query types Operations Client Partner is responsible forOperational client requests and issues resolution include among others also DDMUse available operational tools to perform all necessary verifications and investigations:Epics, OGRDS, Brandbank product library, eClipse, NRSP, eForte, Discover, CSO/MSDynamics

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