Client Service Manager (Market Research) job opportunity at NielsenIQ.

Home Jobs In Ukraine Tag: Job Client Service Manager (Market Research) position at NielsenIQ


Date2026-04-01T15:59:26.633Z bot
NielsenIQ Client Service Manager (Market Research)
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Block B, Building 4, Korolenkivska Street, Kyiv, 30, Ukraine
loacation Block B, Build..........Ukraine
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Job DescriptionABOUT THE JOBAct as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, and coach junior team members while identifying and converting growth opportunities. RESPONSIBILITIESExternal Serve as relationship owner within Customer Success team,Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS),Educate customers on relevant features and functionalities tailored to their business needs, Deliver insightful presentations and actionable recommendations,Help improve renewal rates by demonstrating clear business outcomes and value, Develop fact-based answers and analyses to complex business questions, Build and maintain strong client relationships, including engagement at C-suite level, Identify and convert opportunities, including generating sales leads. Internal Coordinate internal departments to meet client deadlines, Collect and provide feedback to product and operations teams to improve client experience, Collaborate with other business units to identify strategic opportunities, Execute service model and Thought Leadership Projects, Lead client briefings and onboarding processes, Coach junior team members and support their development.  

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