Customer Service Agent - Onsite job opportunity at Expeditors.

Home Jobs In United States Tag: Job Customer Service Agent - Onsite position at Expeditors


Date2026-05-13T01:23:50.430Z bot
Expeditors Customer Service Agent - Onsite
Experience: General
Pattern: Full-time
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degreeAssociate
loacation 1075 Montague Expressway, Milpitas, California, United States
loacation 1075 Montague ..........United States
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Job DescriptionScope of Position:To support the Distribution Manager by ensuring safe, compliant, and efficient warehouse operations—overseeing all shipment handling activities to meet regulatory requirements and service cut‑offs—while delivering reliable, high‑quality service that meets customer and business commitments. Major Duties and Responsibilities:Daily process and input of all customer ordersGenerate all related paperwork and necessary information required for customer work orders, checks all orders for special requestsTrace orders as required and notifies customers of any activity concerning their order.Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.Report customer feedback to management, including any signs of customer dissatisfaction.Contribute to maintain strong relationships with vendors (trucking companies, and others).Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.Meet KPI standards, as per the company’s proceduresEnsure smooth and timely freight process flowUnderstand department process flow, and looking for best practices to improve operational efficiency and productivityOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryOversees all paperwork associated with orders and maintain the corresponding filesAttend training classes when required and meet company standards of 52 hours training per year per employee.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Maintain the level of appearance of the warehouse expected by the Expeditors cultureCheck for and verify all documentation while completing required processes accurately and efficientlyUnload and load cargo in a safely, accurately and efficientlyArrange for the transfer of cargo using radio, telephone and computer communicationResponsible for updating and entering event codes when necessaryWhen instructed, responsible for conducting cycle counts, physical inventories and the overall accuracy of the inventory stored within the facility.Knowledge:Expeditors company policies and procedures.Expeditors products and servicesSkills:Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Good Microsoft Office skillsFluent in operational English, both oral and writtenBehaviors:Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and VisionaryMeet company standards of 52 hours training per year ***ONSITE AT CLIENT***LOCAL APPLICANTS ONLY***

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