Supervisor – Air, Critical Logistics Services position at Expeditors.| India

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Expeditors Supervisor – Air, Critical Logistics Services

Experience: General

Pattern: Full-time

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Sector 44 Road..........India

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Job DescriptionScope of PositionThe employee will ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department and will constantly communicate with members of other Expeditors offices, while also offering exceptional support and assistance to our Customer Service departments.Assist Manager with all aspects of the operation while ensuring the proper and timely movement of freight, while providing an exceptional Customer service.KEY RESPONSIBILITIES:People: Identify, develop the Team MembersReview and conduct staff appraisals timely, and at a minimum once per year per employee.Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.Ensure and assist supervisors and key staff with goal setting and monitoring.Conduct regular interviews with potential new personnel.Plan for and hold effective weekly department meetings with team.Review department goals and business plan periodically with staff to ensure by-in and accountability.Meet company standards of 52 hours training per year, including as needed management/leadership trainingOperations:Create and maintain an effective department organization chart, which is designed for flexibility and growthPrepare, execute, monitor and update CLS shipments in the MAIR RegionExecute bookings on behalf of the customer using the appropriate booking toolsExecute routing of the shipment and update the operational system as neededArrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate mannerPrepare and edit transport documents and ensure accurate and timely data entry into our operational systemPrepare and submit export customs documents/declarations using Customs systems Complete DG check list of all DG files prior delivery to the airlineComplete DG check list of all DG files prior delivery to the airlineDaily contact with airlines (booking) and trucking companies (for all pickup request)Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:CLS & Air Import DashboardCLS SHIPMENTS LOGGED ELECTRONICALLY – SLE Report (Daily)24 x 7 Operational Coverage for CLS shipments for MAIRWorking with Network offices, Service Providers for shipment execution, clearance, deliveryTimely & Accurate InvoicingTIMING / CYCLE TIME Report – (monthly to measure key event timings or as needed by customers)Build and maintain strong relationships with vendors (airlines, Customs Brokers, trucking companies, and others)Work to be our vendors lowest cost customer promoting shipper built units by origins, and other creative local market solutions to lower overall cost for both parties.Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.Customer Pro-Actively service the Customers for their CLS requirementsSupport Network offices for ensuring Customers get the desired service levels and timely deliveriesEnsure Quality Management Reviews and scorecards (QMRs) are completed with your CLS customers.Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.Take an active role in the transition of new business/ updates to existing business.Finance:Assist Manager with preparation of annual department budget.Ensuring Cost allocation is done within MAIR for the CLS ActivitiesEnsure all costs are shared for Timely & Accurate billings, based on the scope of workEnsure company credit procedures are followed and utilized effectively.Update Air Import teams on Services rendered and timely invoicing to CustomersSupport with an intercompany accounting discrepancies via AJAX report.Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.Compliance:Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.Culture:Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Systems:Ensure department is using all system tools to their greatest advantage based on your department size and organization.Be open to implementing new system changes and enhancements into your department. Be involved and suggest system/process improvements.Set the tone of this environment within your department.

Supervisor – Air, Critical Logistics Services job opportunity at Expeditors.

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