Executive – Air, Critical Logistics Services position at Expeditors.| India

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Expeditors Executive – Air, Critical Logistics Services

Experience: General

Pattern: Full-time

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Sector 44 Road..........India

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Job DescriptionThe employee will ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department and will constantly communicate with members of other Expeditors offices, while also offering exceptional support and assistance to our Customer Service departments.KEY RESPONSIBILITIES:GeneralUnderstand department process flow, constantly looking for areas of improved efficiency.Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flowBe pro-active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where requiredContribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved).Always monitor compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Ensure all customers standard operating procedures are followed as per the DLSOPFollow department process flow, and looking for best practices to improve operational efficiency and productivityCreate and update DLSOPsEscalate issues to Management, when necessary, with no delayParticipate in the transition of new customers if necessaryOrder receipt / QuotingReceive shipment orders from customers & acknowledge within required timelinePrepare, present, and manage pricing/quoting processShipment processingExecute bookings on behalf of the customer using the appropriate booking toolsExecute routing of the shipment and update the operational system as neededArrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate mannerPrepare and edit transport documents and ensure accurate and timely data entry into our operational systemPrepare and submit export customs documents/declarations using Customs systems Complete DG check list of all DG files prior delivery to the airlineComplete DG check list of all DG files prior delivery to the airlineDaily contact with airlines (booking) and trucking companies (for all pickup request)Follow-up & measurementEnsure the follow up of CLS shipments and the delivery once customs clearedMaintain communication with destination branches, alert, and handover shipment to the appropriate branch contactsEnsure continuous communication with customer and destination offices throughout the entire shipment movementUse tracking and visibility tools, execute reporting if any delays with correct event code in our operational systemTrack key performance indicators (KPIs) and ensure visibility with customersPrepare dashboards and analyses for evaluations/meetings – quarterly or when neededSales:Support the supervisor/manager:Pro-actively provide pricing alternatives, routing solutions and technical assistance to customersRespond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customerParticipate to retention calls.People:Develop into a lead / supervisorAssist supervisor/manager to allocate workloads within team to ensure smooth operations during peak activity or staff absence.Systems:Be open to implementing new system changes and enhancements into your departmentBe involved and suggest system/process improvements.Compliance:Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.Culture:Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Systems:Ensure department is using all system tools to their greatest advantage based on your department size and organization.Be open to implementing new system changes and enhancements into your department. Be involved and suggest system/process improvements.Set the tone of this environment within your department.

Executive – Air, Critical Logistics Services job opportunity at Expeditors.

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