Agent - Air Export, Customer Service job opportunity at Expeditors.

Home Jobs In Malaysia Tag: Customer Service Agent - Air Export, Customer Service position at Expeditors


Date2026-04-30T00:46:52.388Z bot
Expeditors Agent - Air Export, Customer Service
Experience: General
Pattern: Full-time
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Status:

Customer Service

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degreeGeneral
loacation Level 11, Tower 2, Wisma AmFirst, Petaling Jaya, Selangor, Malaysia
loacation Level 11, Towe..........Malaysia
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Job DescriptionEnsure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.Track and trace shipments as required.Ensure timely movement and delivery of freight to customers. Ensure documents are timely sent to customer or broker for customs purposes.Ensure accurate and timely client invoicing.Interact with our customers in arranging their shipments, exceeding customer service expectations.Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.Ensure all customers' standard operating procedures are followed and updated.Meet KPI standards, as per the company procedures.Overseas communications, timely responses to emails and requests (internal and external).To take up additional tasks as required to meet the Department’s needs.

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