Senior DevOps Engineer job opportunity at Mitratech.



Date2026-04-30T11:22:01.116Z bot
Mitratech Senior DevOps Engineer
Experience: General
Pattern: Full-time
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loacation Kyiv, Kyiv city, Ukraine
loacation Kyiv, Kyiv cit..........Ukraine
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Job DescriptionWe are looking for a Senior DevOps Engineer to be responsible for the operational stability, reliability, and availability of a large‑scale, global IVR and contact center platform supporting mission‑critical customer interaction flows. In this role, you will focus on production operations, system monitoring, incident response, and reliable deployments across AWS‑based cloud and on‑premises environments. You will play a key role in ensuring uninterrupted customer access to IVR services and maintaining platform health across infrastructure, application, and voice layers. The Senior DevOps Engineer will work closely with IVR Engineers, Application Architects, Data Engineers, Data Analysts, QA, and external partners to support releases, investigate production issues, and continuously improve platform stability and observability. This role requires strong technical foundations in cloud infrastructure, networking, and voice systems, combined with an operations‑first, production‑focused mindset. ResponsibilitiesOwn the operational stability, availability, and reliability of a global IVR platform across AWS and on‑premises environmentsSupport production deployments, environment configuration, and release activitiesManage day‑to‑day operations of high‑availability IVR and voice platformsMonitor system health, performance, and availability using logs and metricsRespond to and participate in production incident investigation and resolutionTroubleshoot infrastructure, application, voice, SIP, and call‑flow‑related issuesCollaborate with engineering, architecture, QA, and analytics teams during incidents and releasesParticipate in on‑call rotations and off‑hours production support as requiredIntegrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning

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