Genesys Cloud Architect job opportunity at Mitratech.

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Date2026-04-08T11:46:47.507Z bot
Mitratech Genesys Cloud Architect
Experience: General
Pattern: Full-time
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degreeGeneral
loacation São Paulo, State of São Paulo, Brazil
loacation São Paulo, Sta..........Brazil
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Job DescriptionWe are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.Responsibilities:Lead the end-to-end architecture and design of Genesys Cloud CX solutionsTranslate business requirements into scalable, secure, and high-performing technical designsDefine and drive the technical roadmap for contact center and CX platformsCollaborate with enterprise architects and other technology teams to ensure seamless integration across systemsProvide hands-on technical leadership across solution design, development, testing, and deployment phasesGuide and mentor engineering teams, ensuring best practices and architectural standards are followedOversee integrations with third-party systems such as CRM, WFM, and analytics platformsEnsure solutions meet security, compliance, and performance requirementsStay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

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