CX Enablement & Change Management Consultant (Genesys Cloud CX) job opportunity at Mitratech.

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Date2026-03-19T09:45:27.946Z bot
Mitratech CX Enablement & Change Management Consultant (Genesys Cloud CX)
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Houston, Texas, United States
loacation Houston, Texas....United States
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Job DescriptionWe are looking for a CX Enablement & Operational Change Management Specialist to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments.This role combines operational change management, enablement, and training, ensuring that teams not only understand the platform but also successfully adapt their processes and ways of working to new CX technologies.The position focuses on driving platform adoption, operational readiness, and continuous learning across business and technology contact center teams.Key Responsibilities:Support operational change initiatives related to CX platform adoption, helping teams transition to new tools, processes, and operating models.Contribute to change communication and adoption strategies for platform rollouts, feature releases, and operational updates.Design and deliver enablement programs that support onboarding, role readiness, and adoption of Genesys Cloud CX and related CX technologies.Develop learning materials such as playbooks, guides, presentations, and e-learning content explaining contact center operations, platform capabilities, and best practices.Facilitate live and virtual training sessions for internal teams and clients, ensuring a clear understanding of platform features and operational workflows.Collaborate with CX Delivery, Customer Success, and Technical teams to ensure enablement content reflects real implementation scenarios and business priorities.Monitor training participation, knowledge retention, and platform adoption indicators, using insights to continuously improve enablement programs.Maintain learning materials in LMS platforms and knowledge bases, ensuring content remains current with platform updates.

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