Testing / QA Lead (IVR & Web Applications) job opportunity at Mitratech.

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Date2026-02-25T10:14:11.331Z bot
Mitratech Testing / QA Lead (IVR & Web Applications)
Experience: General
Pattern: Full-time
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degreeGeneral
loacation United States, United States
loacation United States....United States
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Job DescriptionThe Testing / QA Lead is responsible for ensuring the quality and reliability of IVR and web applications through comprehensive testing and validation. This role owns end-to-end test strategy and execution, with a strong focus on voice testing services, system integration testing, and customer experience validation. The position plays a critical role in ensuring that releases meet functional, technical, and quality expectations before deployment.The role works closely with IVR Engineers, Application Architects, Product Owners, and Project Managers, and provides leadership to a small team of testers. It combines hands-on testing, test planning, and coordination across multiple releases in a fast-paced delivery environment.Responsibilities:Plan, execute, and report on testing activities for IVR and web applicationsDefine end-to-end testing strategies to validate complete customer journeysDevelop and maintain test plans, test cases, and test scripts based on design and requirement documentsLead voice testing services, including IVR flows, prompts, integrations, and call scenariosManage and mentor a small QA team, fostering a positive and collaborative team environmentBalance testing resources across multiple concurrent releasesTrack and report test progress, risks, and quality metrics to stakeholdersLead test review meetings and coordinate defect triage with development teamsUse Microsoft TFS / Azure DevOps for test management and reportingIdentify opportunities for test automation and support automation initiativesSupport integration testing across IVR, web applications, and backend services

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