Principal Genesys Cloud PS Consultant job opportunity at Mitratech.

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Date2026-03-11T00:01:15.473Z bot
Mitratech Principal Genesys Cloud PS Consultant
Experience: General
Pattern: Full-time
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degreeGeneral
loacation São Paulo, State of São Paulo, Brazil
loacation São Paulo, Sta..........Brazil
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Job DescriptionWe are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise-grade contact center solutions.In this role, you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies.The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions.Responsibilities:Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.Analyze complex business and technical challenges to define scalable and effective solution architectures.Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.Configure and optimize Genesys Cloud environments to align with changing business and operational needs.Lead the planning and execution of contact center deployments, migrations, and system upgrades.Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.Support production readiness activities and ensure smooth transition of contact center solutions into live environments.

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